Black Pear provide online access to our support team using the comprehensive online support tool, Zendesk. If you have a question, suggestion or problem, please click on the Zendesk logo or email us at and our team will be happy to help.

Remote Support

To allow our technicians to access your workstation, we use a web service to establish an encrypted connection to our support centre. This uses established Internet protocols (256-bit SSL) to ensure that it cannot be intercepted by a third party and is fully compliant with NHS IG toolkit guidelines.

You will have been given a 6 digit PIN code by one of our technicians, please enter it into the field below and click the “Connect technician” button.

Enter your 6-digit PIN code: