Help

Black Pear provide online access to our support team using the comprehensive online support tool, Zendesk. If you have a question, suggestion or problem, please click on the Zendesk logo or email us at support@blackpear.com and our team will be happy to help.

Remote Support

To allow our technicians to access your workstation, we use a web service to establish an encrypted connection to our support centre. This uses established Internet protocols (256-bit SSL) to ensure that it cannot be intercepted by a third party and is fully compliant with NHS IG toolkit guidelines.

You will have been given a 6 digit PIN code by one of our technicians, please enter it into the field below and click the “Connect technician” button.

Enter your 6-digit PIN code: